Description
Nextiva is hiring an onsite Support Operations Manager in Guadalajara to lead a large technical customer support organization through Supervisors. The role manages support performance, quality, attendance, workforce and capacity planning, AI-enabled operations, and commercial results including revenue, retention, cross-sell, upsell, and attach-rate. It requires at least four years of people-leadership experience, two years leading a large support organization through multiple Supervisors, and experience with technical support and commercial targets. The position is expected to work onsite five days per week and includes health, vision, dental, life insurance, paid leave, bonuses, and other benefits.
