Description
Omni is hiring a Technical Support Manager to lead and grow its Product Expert team in San Francisco. The role combines customer-facing advisory support with technical leadership, including team ownership, talent sourcing and mentoring, process improvement, and translating customer and architectural issues into insights for Product and Engineering. The position requires at least five years of technical, customer-facing experience and one to two years leading or managing teams, along with strong SQL and modern BI and AI-stack knowledge. It is a hybrid role with office work three days per week and includes health, dental, vision, 401(k), and unlimited PTO benefits.
