Description
Roku is hiring a Technical Support Manager to lead a distributed IT support team across EMEA and India. The role owns employee support operations, incident response, request fulfillment, onboarding and offboarding, service standards, SLAs, ticketing workflows, endpoint and identity support, office readiness, vendor management, and the adoption of agent-assisted, self-serve IT operations. It requires 8+ years of experience managing global teams and IT support, strong enterprise endpoint and identity platform knowledge, service-management expertise, and the ability to work across global time zones. The position follows a hybrid model with office attendance Monday through Thursday and flexible Fridays.
