Summary from listing
SRAM is hiring a Technical Support Manager in São José dos Campos, Brazil, to lead and develop its local technical support operations. The role manages the support team, oversees warranty and service processes, maintains customer and partner relationships, evaluates warranty claims, monitors performance through KPIs, and manages service-center operations. Candidates need at least five years of cycling-industry experience with hands-on mechanical expertise, strong people-management and customer-facing skills, Portuguese and English fluency, and the ability to travel up to 20%.
