Description
MEDFAR Clinical Solutions is hiring a Technical Support Operations Coordinator to improve the operational processes, performance, tools, workflows, and reporting of its Technical Support team. The role involves configuring support systems, documenting procedures, analyzing metrics, forecasting call and email volumes, supporting quality and continuous improvement, preparing leadership reports, and training new employees. It is a permanent full-time hybrid position for candidates residing in Quebec, requiring French and English fluency, a related college diploma or university degree, and 3–5 years of experience in technical support, customer support, or an operations-focused role.
