Description
Gigmo Solutions Pvt. Ltd. is hiring an experienced Technical Support Operations Head/Manager for a remote work-from-home role focused on Microsoft M365 support operations. The position requires 8+ years of experience managing technical support processes, leading teams, improving service quality, handling client communications, driving continuous improvement, and managing performance, risks, and change. The role involves preparing client presentations, mentoring internal trainees, onboarding engineers and team leaders, and supporting business growth in a fast-paced global environment with rotational shifts.
