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Technical Support Operator at Northstrat

Location
Virginia
Type
Full-time
Posted

Description

Northstrat is looking for a Tier 1 Technical Support Operator who will manage customer interactions with government clients regarding space-based broadband communication services. This role involves resolving technical and administrative issues, escalating complex problems, and utilizing ServiceNow for efficient ticketing and knowledge base access. The position requires strong communication skills and adherence to security protocols.

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