Description
Northstrat is looking for a Tier 2 Technical Support Operator who will manage and resolve technical and administrative issues for government customers utilizing space-based broadband communication services. This role involves direct interaction with customers, managing service desk communications via various channels, creating detailed records in the SNOC system, tailoring ServiceNow interfaces, escalating complex issues to engineering teams, providing technical support for fielded systems, and assisting with administrative tasks. The position requires strong communication skills and adherence to security protocols.
