Description
Shentel is hiring a Technical Support Representative to troubleshoot Streaming TV and Home Internet services, resolve service issues, manage customer requests through phone systems, billing applications, and ticketing tools, and coordinate resolutions. The role requires a high school diploma or equivalent, at least one year of customer service or call center experience, strong communication and problem-solving skills, and availability for evening and weekend shifts from 2 p.m. to 11 p.m. Compensation starts at $18 per hour plus a shift differential, with medical, dental, vision, and life insurance benefits.
