Description
The Technical Support Specialist serves as the first point of contact for Dexcom users, including patients, families, carers, and healthcare professionals. The role provides empathetic technical support for smartphones, insulin pumps, and other medical devices; guides users through setup and app navigation; documents interactions in CRM systems; coordinates product replacements and escalations; liaises with healthcare providers; and maintains compliance with quality and regulatory standards. The position requires 2–4 years of customer service or healthcare support experience, strong communication and technical skills, and availability for rotating evenings, weekends, and public holidays.
