Description
The document describes two Tech Support roles: Domestic and International. The Domestic role provides technical support for Capital Equipment systems, handles Game Ready phone queues, records failures and service and repair orders, coordinates repairs and shipments, and serves as the primary contact for service and repair inquiries. The International role is open to current Tech Support Agents with at least six months of Domestic Support experience and focuses on global service and repair workflows, international logistics, customs, cross-functional coordination, and performance metrics. Both roles require strong customer service, communication, troubleshooting, documentation, and process-following skills.
