Description
Axon is hiring a Technical Support Representative to provide first-class technical support to customers through email and phone. The role troubleshoots hardware and software issues, supports product knowledge, networking, training, software installation and registration, damaged-device returns, and other Axon-related questions; builds subject-matter expertise; assists customers with problem-solving and empathy; and reports bugs and performance trends. The position is onsite four days per week from the Peachtree Corners, Georgia office and requires at least one year of technical support experience, strong communication and troubleshooting skills, proficiency with Windows, mobile devices, cloud solutions, and Microsoft Office, plus a CJIS background check.
