Description
The Technical Support Representative provides over-the-phone and remote technical support to English-speaking clients, troubleshooting Mac and Windows systems, resolving performance, malware, hardware, network, printer, and application issues, documenting cases, following up with customers, and upselling support packages. The role requires strong troubleshooting, communication, documentation, and sales skills, along with a dedicated home office, reliable internet, and a capable desktop or laptop. It is a full-time position with weekend availability and offers the flexibility to work from home or any location of the candidate's choice.
