Technical Support Representative at Dexcom Corporation

Setup: Hybrid
Type: Full-time

Description

Dexcom Corporation is looking for a Spanish Bilingual Technical Support Representative to interact with patients, parents, and caregivers using Dexcom products. The role involves providing troubleshooting assistance, ensuring high-quality support, and coordinating with Customer Advocacy. Responsibilities include responding to inquiries via phone, email, and online platforms, documenting patient information, and participating in new product training.

Required Skills

English
Spanish
Windows/Mac OS X operating systems
Internet Explorer
Chrome
Safari
Firefox
mobile apps
iOS
Android
Cloud based reporting systems
social media channels

Additional Information

Required Previous Experiences: 1+ years of relevant customer/technical support experience.
2-4 years of related experience
Preferred Qualifications: Fluency in English and Spanish language, both written and oral communication.
Sound working knowledge of all Windows/Mac OS X operating systems and associated web browsers Internet Explorer, Chrome, Safari and Firefox.
Proven experience of supporting mobile apps, both iOS and Android, as well as Cloud based reporting systems.
Knowledge and experience of providing support across a number of social media channels.
Innate ability to troubleshoot and problem solve issues while exhibiting strong customer service skills and excellent phone acumen.
Strong verbal and written communication skills, including effective listening skills and ability to communicate accurately and effectively in person, over the telephone, through email and other business correspondence.
Superior phone acumen and ability to show empathy to customers.
Ability to retain detailed information, troubleshoot and solve problems.
Strong proficiency in troubleshooting issues and thinking through problems.
Able to work flexible hours on a rotating schedule including evenings, holidays and weekend.
Ability to work independently with supervision as required and with other departments.
Desire, drive and willingness to be part of a very fast-moving company.