Description
The Customer Support Specialist provides first-line customer service for CIRIUM customers through live chat, email, telephone, and ticketing systems. The role handles product and technical inquiries, troubleshoots issues, escalates unresolved problems, maintains customer records and activity reports, and coordinates with Americas, EMEA/APAC, and other client services teams. It requires a bachelor's degree or completed second-year college, at least two years of customer or technical support experience, strong communication and Microsoft Office skills, and willingness to work shifting schedules and overtime.
