Description
HomePro is hiring a full-time, on-site Technical Support Representative in Carrollton, Texas to provide advanced support for residential smart home and security solutions. The role handles inbound and outbound calls, emails, and SMS; manages escalated cases involving security panels, cameras, thermostats, lighting, locks, and sensors; troubleshoots Z-Wave and Wi-Fi connectivity; guides customers through mobile apps and remote access; partners with field technicians; and documents interactions in Odoo CRM. The position requires 2–4 years of technical support experience, familiarity with smart-home platforms and networking fundamentals, strong communication and problem-solving skills, and a high school diploma or GED.
