Description
Technical Support Representative role at John Brooks Company in Mississauga, Ontario, providing first- and second-tier IT support for ERP, Windows 11, Microsoft Office 365, Zoom, network, hardware, and software issues. The position involves device setup and management, user onboarding/offboarding, asset inventory tracking, helpdesk ticket handling, troubleshooting, documentation, and escalation to senior support, with a requirement for a related college diploma and at least 3 years of technical support experience.
