Description
The Lofty Platform Support Specialist provides technical and customer support through email, chat, and inbound calls. The role resolves platform issues, guides users, manages JIRA escalations, maintains documentation, and may assist with upselling add-ons or lead-generation solutions. Candidates need at least three years of technical, customer, or SaaS support experience, strong English communication, ticketing-system experience, multitasking ability, and strong troubleshooting and customer-service skills.
