The Technical Support Representative provides technical and service assistance to users of the Lofty platform through email, phone, and chat. The role resolves client issues using product knowledge, the help center, Confluence, and JIRA; follows up on unresolved tickets; answers inbound calls; and occasionally upsells leaden or add-on products. The position requires at least one year of relevant technical support experience and willingness to work onsite during night shifts.
Every query opens live roles, salary samples, and market demand — tap a search to run it instantly.
Unlock powerful job search, personalized recommendations, and deep career insights from comprehensive, market-leading data and live market signals.
For job seekers
Upload your résumé, start a Job Search Thread, and let Metaintro rank real openings against your experience — then guide you from search to offer.
Match
Compare live roles against your current evidence.
Position
Turn proof projects into role-specific applications.
Improve
Use market feedback to keep the skill plan current.