Description
The Lofty Platform Support Specialist provides technical and customer support through email, chat, and inbound calls. The role resolves user issues, guides customers on platform usage, manages escalations in JIRA, follows up with clients and internal teams, maintains documentation, and may assist with upselling add-ons or lead-generation solutions. The position requires at least three years of technical, customer, or SaaS support experience, strong English communication, ticketing-system experience, multitasking ability, and strong troubleshooting and customer-service skills.
