Description
Luxer One is hiring a Technical Support Representative for its Customer Success team to provide phone-based technical support to property management staff and field technicians. The role handles inbound and outbound calls and emails, conducts remote troubleshooting of Luxer One systems, manages tickets through resolution, assists with field repairs, coordinates technician visits and parts shipments, and implements permanent fixes for locker-system issues. The position requires 1–3 years of call center technical customer service experience, iOS/OS proficiency, strong communication and troubleshooting skills, and CompTIA A+/Network+ or equivalent certification, with a hybrid work schedule and medical, dental, vision, and life insurance benefits.
