Description
MCI is seeking a tech-savvy and customer-oriented Technical Support Representative to provide first-level support for technical issues in their contact center. The role involves troubleshooting hardware, software, and connectivity issues, guiding customers through solutions, escalating unresolved issues, documenting interactions, and maintaining up-to-date product knowledge. Candidates should have 1-2 years of experience in technical support, strong knowledge of operating systems and software, excellent communication skills, and fluency in English and Spanish. MCI offers competitive compensation, paid time off, incentives, health benefits, retirement savings programs, disability insurance, life insurance, career growth opportunities, and a fun work environment.
