Description
MDCalc is hiring a Technical Support Representative to serve as the first point of contact for end-user support requests across its medical reference products. The role owns tickets from intake through resolution, handles end-user questions and light technical issues, escalates problems to engineering, documents recurring issues, improves support processes and knowledge content, and tracks support metrics. It requires at least four years of customer or technical support experience, strong communication and ticketing skills, independent problem-solving, and comfort with light troubleshooting; healthcare or clinical experience is a plus. Benefits include medical, dental, and vision coverage, short-term insurance, parental leave, a 401(k), vacation, and a work-from-home stipend.
