Summary from listing
The Technical Support Representative will provide technical assistance to clients and help ensure the optimal performance of data center infrastructure. Responsibilities include responding to client inquiries through tickets, emails, and calls; diagnosing and routing technical issues; documenting solutions and best practices; participating in proactive and emergency response activities; and assisting with other client concerns. The role requires working knowledge of data centers, ticket-management experience, strong communication skills, trainability, and availability for United States business hours in the Pacific Time Zone.
