Summary from listing
Quo is hiring a Technical Support Representative to troubleshoot complex customer issues across its web, desktop, mobile, calling, messaging, account configuration, integrations, and connected systems. The role involves investigating API and webhook problems, gathering diagnostic evidence, testing hypotheses, resolving issues independently, escalating reproducible problems to Engineering, and improving documentation and troubleshooting processes. Candidates should have 1–3 years of technical support experience, understand REST APIs and integrations, communicate technical concepts clearly, and be available for a North American schedule with weekend flexibility.
