Description
This second-tier IT support role provides advanced user support for PC, server, mainframe, hardware, software, virtualization, and network systems. Responsibilities include troubleshooting incidents and service requests, managing customer expectations, escalating complex issues, providing training, maintaining IT asset inventories, evaluating software applications, contributing to knowledge-base content, and supporting other team members. The role requires a bachelor's degree or equivalent experience, at least six years of relevant professional experience including four years in field-related user support, strong technical and customer-service skills, a driving license, occasional travel, and regular office work.
