Description
HomePro Technologies is hiring a full-time Technical Support Representative to provide over-the-phone support for residential electrical issues. The role involves diagnosing customer problems, guiding homeowners through safe troubleshooting, determining when service appointments or escalations are needed, documenting interactions, coordinating with field technicians, and prioritizing customer safety. The position requires strong communication, problem-solving, documentation, and technical-explanation skills; prior technical-support or residential-electrical experience is preferred. It is scheduled Monday through Friday, with possible additional hours or rotating on-call responsibilities, and includes health, dental, vision, retirement, paid time off, paid holidays, training, and advancement opportunities.
