Description
Turnitin is hiring a Customer Support Specialist to provide technical and non-technical support for its learning-integrity products, primarily through email and sometimes phone or live chat. The role coordinates with Engineering and Product Management, maintains customer relationships, and helps update technical documentation. Candidates need a bachelor’s degree or customer support experience, fluent English, strong computer and organizational skills, knowledge of Windows, Mac, or Linux, and the ability to work independently in a fast-paced environment. Familiarity with learning management systems and web technologies is desirable. The position offers a remote-first culture and global benefits, including health care coverage, paid time off, and retirement matching.
