Description
Turnitin is hiring a Customer Support Specialist to provide technical and non-technical support for its learning-integrity products, primarily through email and sometimes phone or live chat. The role coordinates with Engineering and Product Management, resolves product issues, maintains customer relationships, and helps update technical documentation. Candidates need a bachelor’s degree or customer support experience, fluent English, strong computer and organizational skills, knowledge of Windows, Mac, or Linux, and the ability to work independently in a fast-paced environment. Familiarity with learning management systems and web technologies is desirable. The position offers a remote-first culture and global benefits, including health care coverage, paid time off, and retirement matching.
