Description
Foundant is hiring a Technical Community Support Specialist for its SmartSimple Essential Support team. The role provides remote-first technical support to nonprofit and grants-management clients, troubleshooting configuration, workflow, reporting, data, integration, and platform issues; escalating complex problems; testing engineering fixes; documenting tickets; and helping clients adopt new features. It requires a STEM bachelor’s degree, 1–2 years of customer-facing technical or SaaS support experience, strong communication and troubleshooting skills, and knowledge of databases, SQL, HTML/CSS, JavaScript, workflow automation, integrations, and data analytics. The position may be performed remotely or from office hubs in Bozeman, Montana; Toronto, Canada; or Dublin, Ireland, with less than 10% travel.
