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Technical Support Senior Analyst at The Cigna Group

Department: Technology

Setup
Hybrid
Location
Bengaluru, Karnataka
Type
Full-time
Level
senior
Posted

Description

The Technical Support Senior Analyst provides first-line and Level 2 application support for business-critical IBM i (AS400) applications, including incident and service request management, troubleshooting, batch processing support, monitoring, customer communication, documentation, and root cause analysis. The role operates in an Agile and ITIL-aligned environment and offers progression toward advanced IBM i, SQL, and application support expertise.

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