Description
SoftWriters is hiring a Technical Support Specialist to provide expert product support to customers and IT partners, troubleshooting, configuring, deploying, and upgrading its healthcare technology suite. The role analyzes customer architecture, escalates complex issues, supports developers and product management, and addresses infrastructure, security, database performance, and SQL troubleshooting. It requires a bachelor’s degree in information technology or equivalent education, at least two years of technical customer support or related experience, and proficiency with web technologies, APIs, networking, and scripting. The position is hybrid in Pittsburgh, Pennsylvania, and does not sponsor work visas.
