The role provides frontline computer systems and application diagnostics and support as part of a 24x7x365 contracted staff, serving as the primary communications channel between customers, support personnel, and management. It manages inbound OT incidents, logs them in a ticketing system, resolves Level 1 issues, escalates unresolved incidents, and troubleshoots and resolves contacts remotely by phone and email. Previous helpdesk experience in an IT/OT capacity is preferred.
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