Description
The Technical Support Specialist (Energy Management Systems) provides 24x7x365 frontline computer systems and application diagnostics and support for SCADA, ancillary, business continuity, and disaster recovery systems. The role coordinates repairs, notifies customers of outages and events, documents cases, supports process improvement, and communicates with customers, control-center personnel, and management. It requires formal education in computer science or a related IT field or equivalent experience, strong customer service and problem-solving skills, regulatory compliance knowledge, and rotating night, day, weekend, and holiday shifts.
