Description
DataSnipper is hiring a Technical Support Specialist to support its agentic AI infrastructure and resolve escalated technical issues involving logs, APIs, scripts, and code-level investigations. The role also involves improving resolution rates and answer quality, maintaining a technical knowledge base, identifying recurring issues, and helping onboard new team members. It requires 2–4 years of B2B SaaS technical support experience, strong diagnostic and troubleshooting skills, SaaS architecture knowledge, ticketing-system experience, and English proficiency. The position is hybrid, with at least three onsite days in the New York City office, and offers medical and dental coverage, stock participation, and other benefits.
