Description
OpenText is hiring a Technical Support Specialist to provide first-line technical support for its enterprise products, manage incidents and escalations, collaborate with internal teams, and meet service-level and customer-satisfaction targets. The role requires 3–5 years of relevant technology experience, enterprise technical support experience, troubleshooting and problem-solving skills, and experience installing, configuring, and maintaining Windows and Linux systems, SQL Server or Oracle databases, Tomcat, and infrastructure and cloud technologies. The position also requires weekday shift work and weekend on-call availability.
