Description
AppDirect is hiring a Technical Support Specialist for its PartnerStack partner network team. The role serves as the first point of contact for customer and partner support requests, troubleshoots account, subscription, billing, and integration issues, documents cases in Zendesk or similar systems, escalates complex issues, maintains knowledge-base content, and meets support KPIs. Candidates should have 1–2 years of technical, customer, or help-desk experience, strong English communication skills, ticketing-platform experience, and a systematic troubleshooting approach; familiarity with web technologies, subscription or billing platforms, and French is advantageous.
