Description
Atlean World is seeking a Technical Support Specialist in Lisbon, Portugal, focusing on the German market. The role involves providing end-to-end support for online orders, managing deliveries, handling returns, processing payments, and resolving customer inquiries. Key responsibilities include working with sensitive data in compliance with PCI and GDPR, communicating with various stakeholders, identifying and escalating complex cases, and contributing to continuous improvement of the customer experience. The ideal candidate will have fluent English communication skills, strong problem-solving abilities, and experience in back-office environments.
