Description
Fullpath by Cox Automotive is hiring a Technical Support Specialist (Tier 1) to provide customer support, troubleshoot and resolve SaaS technical issues, manage tickets and critical alerts, and serve as a liaison between customers and engineering teams. The role is based in Jerusalem or Tel-Aviv, reports to the Manager of Technical Support in the United States, and offers advancement opportunities. Candidates need at least one year of SaaS troubleshooting and Tier 1 or Tier 2 support experience, strong communication and operational skills, SQL and developer-tool knowledge, and familiarity with common operating systems, scripting, and monitoring tools.
