Technical Support Specialist at Boldr

Type: Full-time
Posted: Jun 26, 2026

Description

Boldr is seeking a Technical Support Specialist to join their global team. This role involves addressing customer inquiries and resolving complaints regarding products and services, collaborating with various teams to deliver exceptional customer service. The specialist will compose personalized responses, triage requests, log and manage support tickets, perform problem-solving tasks, and proactively monitor client dashboards. They will also identify areas for process improvement and ensure timely issue resolution.

Required Skills

customer service
problem-solving
troubleshooting
cloud-based applications
MS Office applications

Additional Information

Required Previous Experiences: At least 3 years of working experience in Technical Support
Preferred Qualifications: An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction
Proactive and self-motivated
Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.
Amenable to work on rotating shifts
Excellent English communication skills
Willingness to learn about how networks and IT technology behave and operate
Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
Excellent verbal and written communication skills
An ability to understand and communicate complex ideas to customers, both verbally and in written form
Aptitude to quickly learn and navigate new technology, systems, and applications
Ability to accept feedback gracefully and with an open mind
Customer orientation and ability to adapt/respond to different types of characters