Description
Broadvoice is hiring a Technical Support Specialist to provide customer-facing support for VoIP and SIP trunking environments. The role involves diagnosing and resolving call-flow, SIP signaling, RTP, call-log, and voice-service issues; using diagnostic tools and ticketing systems; escalating bugs and documenting feature requests; contributing to knowledge-base documentation; and supporting peer enablement. The position requires network fundamentals, router configuration knowledge, basic IT concepts, strong English communication, and effective time management, with contact-center technical support experience preferred. The role is remote-first.
