Description
Cordance is hiring a Customer Support Specialist to serve as the frontline connection between customers and the company, providing technical and product support through ticketing systems, help centers, CRM, phone, and email. The role collaborates with Customer Success, Product, and Development teams; maintains product expertise; develops self-service resources; tracks open issues; and participates in product testing. Candidates need at least three years of customer support, customer success, or technical support experience, along with communication, problem-solving, organization, and training or documentation experience. The position offers health coverage, retirement matching, paid time off, parental leave, and a remote-work stipend.
