Description
Crowell & Moring LLP is hiring a Technical Support Specialist to provide direct technical support and troubleshooting for attorneys and staff. The role handles hardware, software, networking, workstation, and legal-application issues; documents support calls; escalates complex issues; monitors support trends; tests new technology; and participates in an after-hours on-call rotation. Candidates need a bachelor’s degree in an IT-related field or equivalent training and experience, at least two years of directly related experience, strong computer and communication skills, and the ability to provide quality client service. The position is available in Washington DC, Orange County, Los Angeles, and San Francisco, with salaries ranging from $61,000 to $100,000 depending on location.
