Description
The role supports IT tools, end users, project owners, and client or resolver teams; manages IT platforms, responds to requests and escalations, performs fault isolation and on-site incident and request resolution, and contributes to documentation and customer feedback. It requires at least two years of service desk or first- or second-line IT support experience, Windows/Linux/Mac OS knowledge, remote troubleshooting, strong communication, and fluent English with Czech or Slovak; German is a plus. Benefits include vacation, sick days, meal vouchers, wellness programs, and professional development.
