Description
DotActiv is hiring a remote Technical Support Specialist to provide software and customer support for its category management and retail planning platform. The role involves managing support cases, troubleshooting, knowledge-base content, customer coaching, space-planning advice, data analysis and validation with Excel and SQL, and identifying software issues for development. It requires strong English communication, customer service, software and SQL knowledge, problem-solving, and the ability to work on a rotational on-call schedule. The position offers a monthly cost-to-company salary of R18,000 to R20,000.
