Description
DotActiv is hiring a remote Technical Support Specialist to provide software and customer support for its category management and retail planning platform. The role involves managing support cases, troubleshooting, remote assistance, knowledge-base content, customer coaching, space-planning advice, and identifying software issues for development. It also requires data analysis, processing, and validation using Excel and SQL, along with a rotational on-call schedule. The position offers a monthly cost-to-company salary of R18,000 to R20,000 and requires strong English communication, customer service, software, and problem-solving skills.
