Description
DotActiv is hiring a Technical Support Specialist to provide remote customer support for its category management software. The role involves managing support cases, troubleshooting, knowledge-base content, customer coaching, space-planning advice, data analysis and validation with Excel and SQL, and identifying software issues for development. The position requires strong English communication, software and customer-service knowledge, intermediate Microsoft and SQL skills, and a rotational on-call schedule. It is fully remote and pays a monthly cost-to-company salary of R18,000 to R20,000 depending on qualifications and experience.
