Description
Dun & Bradstreet is hiring a Technical Support Specialist to serve as the first point of contact for hardware, software, network, and other technical issues. The role handles calls, chats, emails, and incident tickets; resolves issues or escalates them; documents progress in a ticketing system; and monitors service-level response and resolution times. The position requires at least two years of technical support experience, knowledge of ticketing, remote-control, Active Directory, and chat-session tools, strong troubleshooting and communication skills, and regular attendance at the office four days per week.
