Description
The Technical Support Specialist serves as the first point of contact for customers regarding technical support for EVG systems. The role handles incoming requests, prioritizes and processes them, troubleshoots issues by phone, email, and remote connection for field service technicians and customers, clarifies spare parts and upgrade requests, and manages support requests from initiation through completion through cross-department collaboration. Applicants should have completed technical training or well-founded electronics knowledge, a systematic problem-solving approach, customer-oriented thinking, independence, resilience, English communication skills, and teamwork skills. The position offers an annual gross salary of at least EUR 45,500, with the possibility of higher pay depending on qualifications and experience.
