Summary from listing
The Technical Support Specialist provides first-line support for internal teams and external customers, troubleshooting hardware, software, network, telecommunications, and IoT issues. The role includes case documentation, incident escalation, remote configuration and firmware updates, knowledge-base maintenance, on-call and after-hours support, and feedback on product improvements. It requires a bachelor’s degree in a relevant field, networking and telecommunications knowledge, troubleshooting ability, communication skills, and familiarity with ticketing and remote-support tools. The position is based in Saudi Arabia across multiple regions, pays 8,000 Saudi Riyals annually, and has a 36-month contract.
